Customer Success Summit

MASTERING THE BUSINESS OF CUSTOMER SUCCESS

MARCH 21-22 | SAN FRANCISCO

REGISTER NOW

Advance Sale ENDS 2/10! $899 (20% off!)

Why You Should Attend

Customer Success Summit is not just about perfecting customer success processes, but helping your entire subscription company transform into a customer success business. And everyone has a critical role! See the highlight video from 2015.

Learning Revamped
  • Not just big-wig exec panels or your sit-&-listen style of conference

  • Join interactive sessions to question and explore new ideas

  • Hear from real practitioners sharing tangible best practices

"You Experience That Too?!"
  • Chat. Be social. Exchange ideas with your peers

  • Meet your customer success community members from around the world

  • Network and participate in open forums and round tables

Let Loose and Have Fun
  • Indulge all 5 senses - Summit’s got them covered

  • Enjoy the luxurious Westin St. Francis in the heart of Union Square

  • Come early and soak up San Francisco

An amazing, high-energy event! It's a must attend for anyone in Customer Success.
- Bill Lapcevic, VP Customer Success, New Relic

Get Involved in the Summit

We’re inviting the customer success community to help shape the 2016 Summit. Participate before and during the event to share ideas and discuss all things customer success!

What topic would you like to learn about most?

Whether it’s general sessions, breakouts, or intimate round tables, submit your idea now.

Customer Success Summit was fantastic! I found the break-out sessions where people actually taught from their personal lessons extremely valuable. It gave me ideas to take back and apply immediately.
- Jamey Jeff, SVP, Customer Success & Operations, TrackMaven

VOTE ON SESSION TOPICS

Meet Your Speakers & Discussion Leaders

Jay Simons
President
Atlassian

Catherine Blackmore
GVP Customer Success
Oracle Marketing Cloud

Alex Bard
CEO
Campaign Monitor

Leyla Seka
SVP and GM, Desk.com
Salesforce

Marcus Bragg
SVP Worldwide Sales & Customer Success
Zendesk

Guy Nirpaz
CEO & Co-founder
Totango

Anjanette Hill-Mendoza
VP of Customer Success
Glassdoor

Tom Weeks
VP, Customer Success & Digital Strategy
Apigee

David Lahey
VP and GM, International
Jobvite

Shahla Aly
Director, Global Customer Experience
Google for Work, Google

Phil Jennings
Vice President of Contact Centers
Ticketmaster International

Shauna Osborne
VP Client Success
Innography, a CPA Global Company

Tal Tsfany
Chief Customer Officer
Base

Whitney Hillyer
Senior Director of Customer Success
Bitly

Boaz Maor
EVP Customers
WalkMe

Jamey Jeff
Chief Customer Officer
TrackMaven

Evan Klein
Founder & President
Satrix

Ryan Engley
VP of Customer Experience
Unbounce

Jason Turbin
Head of Customer Success
Swrve

Matt Oxley
Co-founder and VP of Customer Success
Opal

Stephen Fulkerson
VP of Customer Success
Upland Software

Marc Gaffan
GM Incapsula
Imperva

Paul Staelin
Chief Customer Officer
Birst

Mary Stanhope
Vice President Marketing
Global Capacity

Dan Riordan
President & COO
ThinkHR

Kristen Hayer
CEO
The Success League

Nate Skinner
Chief Customer Officer
Campaign Monitor

Ariel Utnik
VP Customer Success
Panaya

Tony Cappaert
Co-founder & COO
Contactually

J.R. Storment
Chief Customer Officer
Cloudability

Erika Muelle
Customer Success Leader
Apigee

Ariel Hiltron
VP, Customer Success
Kaltura

Omid Razavi
Principal
CS Solutions

David Apple
Director of Customer Success
Typeform

Sean Cramer
Head of Voice of the Customer & NPS
Atlassian



Great experience! I was on the fence about making the trip, but am so glad that I decided to come. Great venue, accommodations, people, etc.
- Jana Barile, Customer Success Manager, Akili Software, Inc.

Sponsor this Conference

Align your brand with the best, and most established, Customer Success event. Reach 1,000+ attendees and subscription companies over two days. Email to secure your sponsorship.

Produced by

Sponsored by

LOOK WHO'S TWEETING #CSSUMMIT16

VENUE

Limited rooms are available for $319/night. Reserve your room during registration.

REGISTER

Join us March 21-22, 2016! Buy your pass early to take advantage of the lowest ticket price.