Customer Success Summit

MASTERING THE BUSINESS OF CUSTOMER SUCCESS

MARCH 21-22 | SAN FRANCISCO

WATCH ON DEMAND

Why You Should Attend

Help your subscription company transform into a customer success business. Customer Success Summit is a two-day conference packed with learning and networking, practical best practices, and a lens into the biggest trends for 2016! See the highlight video from 2015.

Learning Revamped
  • Not just big-wig exec panels or your sit-&-listen style of conference

  • Join interactive sessions to question and explore new ideas

  • Hear from real practitioners sharing tangible best practices

"You Experience That Too?!"
  • Chat. Be social. Exchange ideas with your peers

  • Meet your customer success community members from around the world

  • Network and participate in open forums and round tables

Let Loose and Have Fun
  • Indulge all 5 senses - Summit’s got them covered

  • Enjoy the luxurious Westin St. Francis in the heart of Union Square

  • Come early and soak up San Francisco

1000+ attendees

80+ speakers

65+ sessions

Don’t miss the 4th annual Customer Success Summit.

2016 AGENDA

Three best practice tracks no matter where you are on the customer journey:

  • Designing Customer Success for teams just getting started

  • Mastering Customer Success for scaling and growing your practices

  • Aligning Customer Success to optimize it with the rest of your company

View the Customer Success Summit 2016 schedule & directory.

Customer Success Summit was fantastic! I found the break-out sessions where people actually taught from their personal lessons extremely valuable. It gave me ideas to take back and apply immediately.
- Jamey Jeff, SVP, Customer Success & Operations, TrackMaven

Meet Your Speakers & Discussion Leaders

Mike Ettling
President
SAP SuccessFactors

Jay Simons
President
Atlassian

Leyla Seka
SVP and GM, Desk.com
Salesforce

Alex Bard
CEO
Campaign Monitor

Jason Maynard
EVP, Strategy and Corporate Development
NetSuite

Catherine Blackmore
GVP Customer Success
Oracle Marketing Cloud

Marcus Bragg
SVP Worldwide Sales & Customer Success
Zendesk

Mark Roberge
CRO
HubSpot

Guy Nirpaz
CEO & Co-founder
Totango

Matt Rosenberg
Chief Revenue Officer
Eventbrite

Bill Lapcevic
VP Customer Success
New Relic

Stephanie Schatz
SVP Sales & Customer Success
Xamarin

Tom Weeks
VP, Customer Success & Digital Strategy
Apigee

Shahla Aly
Director, Global Customer Experience
Google for Work, Google

Brian Frank
Vice President, Global Sales Operations
LinkedIn

Mary Stanhope
Vice President Marketing
Global Capacity

Shauna Osborne
VP Client Success
Innography, a CPA Global Company

Phil Jennings
Vice President of Contact Centers
Ticketmaster International

Tal Tsfany
Chief Customer Officer
Base

Remy Malan
Chief Customer Officer
SugarCRM

Matt Leary
VP Client Management
NetSuite

Toolika Kapur
VP, Customer Value
SAP SuccessFactors

Omer Gotlieb
Chief Customer Officer & Co-Founder
Totango

David Lahey
CEO & Founder
Lahey.net

Peter Armaly
VP of Research for Customer Success
Technology Services Industry Association (TSIA)

Jamey Jeff
Chief Customer Officer
TrackMaven

Mehmet H. Goker
Vice President, Business Data Science
Salesforce

Loretta Jones
VP Marketing
Insightly

Evan Klein
Founder & President
Satrix

David Cantu
Chief Revenue Officer
HotSchedules

Anjanette Hill-Mendoza
VP of Customer Success
Glassdoor

Sandeep Menon
VP Customer Success
Sefaira

Ryan Engley
VP of Customer Experience
Unbounce

Chad Sears
Vice President, Customer Success
Qumu

Whitney Hillyer
Sr. Director of Sales and Customer Success
Bitly

Stephen Fulkerson
VP of Customer Success
Upland Software

Paul Staelin
Chief Customer Officer
Birst

Jason Turbin
Head of Customer Success
Swrve

Jill Nicholson
Head of Customer Success
Chartbeat

Josh Hanewinkel
Sr. Director, Customer Success
Mixpanel

Dan Riordan
President & COO
ThinkHR

Luke Quanstrom
Area Vice President, Client Success
Sprinklr

Kristen Hayer
CEO
The Success League

Maksim Ovsyannikov
Chief Product Officer
Totango

Jeff Cann
Sr. Director of Client Experience
Sysomos

Sherrod Patching
VP, Customer Success
LeadSpace

Matt Oxley
Co-founder and VP of Customer Success
Opal

Emilia D’Anzica
VP, Customer Engagement
WalkMe

Ariel Utnik
VP Customer Success
Panaya

Elizabeth Doherty
Director, Customer Success
Pipeline Deals

Omid Razavi
President
CS Solutions

Marc Gaffan
GM Incapsula
Imperva

Nate Skinner
Chief Customer Officer
Campaign Monitor

Mikael Blaisdell
Executive Director
The Customer Success Association

Tony Cappaert
Co-founder & COO
Contactually

Sarah Austin
CEO and Founder
Broad Listening

Maranda Dziekonski
Director of Customer Operations
HelloSign

J.R. Storment
Chief Customer Officer
Cloudability

Erika Muelle
Customer Success Leader
Apigee

Roberto Jusino
Head of Customer Engagement
Autodesk

Mari-Frances Bentvelzen
Senior Director of Client Success
Concur, an SAP company

Sean Cramer
Head of Voice of the Customer & NPS
Atlassian

Jill Scarbrough
Director, Customer Success
Tableau Software

Aaron Fulkerson
CEO & Co-Founder
MindTouch

Brian Ley
Co-Founder & CEO
Alpharank

Celia Gouveia
Director, Customer Success
Glint Inc

Nils Vinje
Partner
Glide Consulting

Dave Key
Managing Director
Cloud Strategies

Boaz S. Maor
Customer Success Executive

Ray Mitra
Sr Director, Customer Success Enablement & Adoption
Apttus

Mary Kay Hyde
VP Marketing
HotSchedules

Fernando Pizarro
Writer
Pizarro Media

Joel Martin
Sr. Director, Customer Success
Salesforce

Philip Nguyen
Head of Communities and Customer Success
Bluescape

Dhaval Moogimane
Partner
Waterstone Management Group

Irit Eizips
Customer Success Practice Director
CSM Practice

Vinay Bhagat
Founder & CEO
TrustRadius

David Apple
Director of Customer Success
Typeform

Ari Klein
Head of Customer Success
DocSend

Loni Spratt
Head of Customer Success
Entelo

Alex McClafferty
Partner
Glide Consulting

Megan Roth
Marketing Manager
Insightly

Kim Oslob
Customer Success Consultant & Specialist
Linnea Consulting

Great experience! I was on the fence about making the trip, but am so glad that I decided to come. Great venue, accommodations, people, etc.
- Jana Barile, Customer Success Manager, Akili Software, Inc.

Sponsors

Email to secure your sponsorship. View prospectus.

* Produced by *

* Gold Sponsors *

* Silver Sponsors *

* Bronze Sponsors *

* Supporting Partners *

Some of the People You'll Meet

Ripan Barot
Datawatch Corporation

Matthew Welker
Autodesk | Shotgun

Valerie Lange
Cartegraph

Ricardo Araújo
Outsystems SA

Robert Sharp
Red Giant

José Ramalho
Outsystems SA

Robert Lacis
Apperian, Inc.

Sarah Sandberg
Passenger

Daniel Vu
Engine Yard

Allison Canty
Grasshopper

Mark McKercher
Google Express

Zooey Gonzales
BetterCloud

Jeremie Bacon
Synap Software Labs

Shira Abel
Hunter & Bard

Lindsey Perez
Synap Software Labs

Heather Timney
Satrix Solutions

Jon Hallin
Navis

Evan Klein
Satrix Solutions

Noah Reiter
Rave Mobile Safety

Justin Allen
Satrix Solutions

Rob Haber
Contently

Katrina Keilhauer
Nulogy Corporation

Todd Radel
AppDynamics Inc.

Kristy Schunk
Reonomy

Rena Fried-Chung
Alation

Janet Bartlett
Jackrabbit Technologies

John Ho
Malwarebytes

Ryan West
SEMrush

Justine Dennis
Benbria Corporation

Sergey Patsko
Planor Inc.

Paul Rowe
BMC Software P&A SaaS

Tony Cappaert
Contactually

Kirsten Collins
BoardOnTrack

Matthew Heinz
EnergyCAP, Inc.

Carly Otte
PivotDesk

Alyce Thibodeaux
Poll Everywhere

Sofia Morales
ExamSoft Worldwide, Inc.

James Goux
Toast, Inc.

Maribel Olvera
ExamSoft Worldwide, Inc.

Brad Kam
Talkable

Victoria Spencer
TEK Experts

Mary Rosberg
Recurly

Guy Nirpaz
Totango

Geneviève Corbin
Poka

Albrecht Wiedersberg
Google Inc.

Evan Klein
Satrix Solutions

Brandon Chase
Aquicore

Justin Allen
Satrix Solutions

Jeroen De Wit
Teamleader

Michael Ivers
Anita Borg Institute

Karen Tanker
iDonate

Vikki Pope
Vikki Pope

Cheryl Healy
Citrix

Mike Knudtsen
AppDynamics

Tara Robertson
Hotjar

Ailene Cook
MyCase

Elizabeth Doherty
PipelineDeals

Oded Ouaknine
Duda

Lou Sturm
Unbounce

Petra Stumpf
ShipCompliant

Aylin Cook
MyCase

Stephen Komisarek
Newforma

Jonas Stanford
Unbounce

Brian Kincaid
Maintenance Connection, Inc.

Jon Hallin
Navis

Noah Reiter
Rave Mobile Safety

Justine Dennis
Benbria Corporation

Kirsten Collins
BoardOnTrack

Eraj Siddiqui
Centrify

Ben Barclay
Zendesk

Tai Tsao
Meeteor

Holger Buerger
Turnitin

Mathieu Brillon
Blatant Media Corporation

Lubna Al Taimeh
ShopGo

Lori Cole
iHire.com

Anjolyn Parrott
OneSource Virtual

Abby Stott
Tk20

Bill Rojas
SAP Digital

Stephanie Schatz
Xamarin Inc.

Jamey Jeff
TrackMaven

Ashley Lounsbury
TrackMaven

Derek Jones
SendGrid

Dana Long
UserTesting

Gregg Greenberg
SAP Digital

Darryl Gray
SAP Digital

Wayne Gerard
RedEye Apps

Christy Culp
Apptentive

Steven Cox
Command Alkon

Jane Khoury
Resilinc

Celia Gouveia
Glint

Jeffrey Corbin
APPrise Mobile

TJ Martinez
APPrise Mobile

Dan Riordan
ThinkHR

Cameron Weller
Betts Recruiting

Leslie Schmidt
Betts Recruiting

Pablo Fuentes
Proven

Graham Silbermann
729 Solutions

Christina Broussard
CareerBuilder

Swapna Kodali-Ranade
LinkedIn

Ryan Abramson
G2 Crowd

Richard Francis
Spotlight Reporting

Jen Benson
LoyaltyLabs Consulting

Chris Wittman
3scale

Harry Hirschman
Linc Global

Chris Hefley
LeanKit

Jill Nicholson
Chartbeat

Hsin-Ju Chuang
Responsiblr, Inc

Andy Chawdry
Vidyo

Sue Duris
M4 Communications, Inc.

Jonathan Hicken

Tammy Hu
UserTesting

Conrad Chartrand-Houlden
Hootsuite

Diana Newman
Hootsuite

Peter Armaly
Technology Services Industry Association

Martin Murbeck
Trustpilot

Brian Merrit
Trustpilot

Naty Rabin
CodeFuel by Perion

Lauren Beaudry
Constant Contact

Alex Kim
UserTesting

Tom Blossom
Apteligent

Brandon Carter
CAKE Corporation

Pavel Mogilevsky
Oracle

Lukas Quanstrom
Sprinklr

Deepinder Singh
Covisint

Juliet Huffman
DNV GL

Lindsay Martinez
Nestio

Kevin Owens
Passenger

Russ Hatfield Jr.
Zillow Group

Kelly Payne
Glassdoor

Loni Spratt
Entelo

Shauna Osborne
Innography

Alexandra Zubko
Triptease

David Cantu
HotSchedules

David Lieberman
Demandbase

Rebecca Campbell
Causecast

Douglas Smith
Vindicia

Tiffany Pennycook
Vendasta

Jamie Cappelli
Intelex Technologies

Laura Sykes
Blatant Media Corporation

Ryan Engley
Unbounce

Grigore Raileanu
REMSYS LLC

George Pokorny
OpenTable

Bart Cerf
SiriusDecisions

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Limited rooms are available for $319/night. Reserve your room during registration.