The 5th Annual Customer Success Summit

Produced by Totango


Why You Should Attend

Join customer success visionaries as they reveal the industry’s role in the digital transformation of cloud business and share how to maximize the value of the customers you've already acquired. At #CSSummit17, get inspired by industry leaders that have surpassed their business goals, learn how to achieve yours, and find out what's next for 2017. See the highlight video from 2016.

  • Learn customer success methods to drive customer-centricity and grow revenue

  • Discover ways customer data can drive the right business decisions

  • See which customer success metrics board members really care about

Customer Success Leaders
  • Learn ways to improve customer success processes, productivity, and retention rates

  • Exchange best practices with leaders from companies facing similar challenges

  • Meet customer-centric vendors in our Expo, the one-stop shop for your team’s tools

Totango Customers
  • Utilize product experts and executive leadership to maximize your Totango investment

  • Have your team learn Totango tips, tricks, and best practices from fellow power users

  • Be the first to hear about exciting Totango announcements and product roadmap


1000+ attendees

80+ speakers

65+ sessions

Check out last year’s agenda and speakers.

Get Involved In The Summit

We’re inviting the customer success community to help shape the 2017 Summit. Participate before and during the event to share ideas and discuss all things customer success!

What topic would you like to learn about most?

Submit a speaker and topic by December 31, 2016 for an opportunity to speak at this year’s Summit.


Three best practice tracks no matter where you are on the customer journey:

  • Designing Customer Success for teams just getting started

  • Mastering Customer Success for scaling and growing your practices

  • Aligning Customer Success to optimize it with the rest of your company

View the Customer Success Summit 2017 schedule & directory.

The show and content gets better every year and it’s been a privilege to be part of this.
- Matt Oxley, Co-Founder, Opal Labs

Sponsor This Conference

Email to secure your sponsorship.

Produced by


The Summit probably saved me countless hours of rejigging my own processes. I’ve also gained a network of people in the same field and we’ve already connected to share notes and best practices.
- Janielle Loken, Customer Success Lead at Statflo


Limited rooms are available for $369/night. Reserve your room during registration.


Don't miss out on this industry-leading conference. Save your spot today!

If you're a startup, just email for special startup pricing