Join customer success visionaries as they reveal the industry’s role in the digital transformation of cloud business and share how to maximize the value of the customers you've already acquired. At #CSSummit17, get inspired by industry leaders that have surpassed their business goals, learn how to achieve yours, and find out what's next for 2017. See the highlight video from 2016.
Learn customer success methods to drive customer-centricity and grow revenue
Discover ways customer data can drive the right business decisions
See which customer success metrics board members really care about
Learn ways to improve customer success processes, productivity, and retention rates
Exchange best practices with leaders from companies facing similar challenges
Meet customer-centric vendors in our Expo, the one-stop shop for your team’s tools
Utilize product experts and executive leadership to maximize your Totango investment
Have your team learn Totango tips, tricks, and best practices from fellow power users
Be the first to hear about exciting Totango announcements and product roadmap
At Summit 2017, we will chart the roadmap of customer success around these content tracks:
Beyond the Customer Success Function: Creating a top-down, customer-centric organization
Innovative Technologies & Methods: Driving competitive advantage with the right "secret sauce"
Customer Success Models: Customizing engagement across diverse channels and segments
The show and content gets better every year and it’s been a privilege to be part of this.
- Matt Oxley, Co-Founder, Opal Labs
Three best practice tracks no matter where you are on the customer journey:
Designing Customer Success for teams just getting started
Mastering Customer Success for scaling and growing your practices
Aligning Customer Success to optimize it with the rest of your company
The Summit probably saved me countless hours of rejigging my own processes. I’ve also gained a network of people in the same field and we’ve already connected to share notes and best practices.
- Janielle Loken, Customer Success Lead at Statflo