Looking into the future of Customer Success

The 5th Annual Customer Success Summit

February 27-28 - San Francisco, CA


Why You Should Attend

Join customer success visionaries as they reveal the industry’s role in the digital transformation of cloud business and share how to maximize the value of the customers you've already acquired. At #CSSummit17, get inspired by industry leaders that have surpassed their business goals, learn how to achieve yours, and find out what's next for 2017. See the highlight video from 2016.

  • Learn customer success methods to drive customer-centricity and grow revenue

  • Discover ways customer data can drive the right business decisions

  • See which customer success metrics board members really care about

Customer Success Leaders
  • Learn ways to improve customer success processes, productivity, and retention rates

  • Exchange best practices with leaders from companies facing similar challenges

  • Meet customer-centric vendors in our Expo, the one-stop shop for your team’s tools

Totango Customers
  • Utilize product experts and executive leadership to maximize your Totango investment

  • Have your team learn Totango tips, tricks, and best practices from fellow power users

  • Be the first to hear about exciting Totango announcements and product roadmap


1000+ attendees

80+ speakers

65+ sessions

Check out last year’s agenda and speakers.

What You Will Learn

At Summit 2017, we will chart the roadmap of customer success around these content tracks:

Get Involved In The Summit

We’re inviting the customer success community to help shape the 2017 Summit. Participate before and during the event to share ideas and discuss all things customer success!

What topic would you like to learn about most?

Submit a speaker and topic for an opportunity to speak at this year's summit.
Speaker submissions close soon!

Meet Your Speakers & Discussion Leaders

Don Peppers
Founding Partner, Author of The One to One Future

Sam Boonin
VP Product Strategy

Somit Goyal
Global Head of Customer Success
Microsoft Dynamics

Lisa Haubenstock
VP, Partner Services and Customer Success

Guy Nirpaz
CEO, Co-founder, and Author

Elizabeth Fulton
VP, Customer Success

Dutta Satadip
Customer Success, Americas

Dan Finnigan

Dominique Levin
Managing Partner
Winning By Design

Eran Shtiegman
Director of Product

Nick Chong
VP, Customer Success
Zoom Video Communications

Matt Zelen
Chief Customer Officer
Act-On Software

Ravinder Dhaliwal
Head of Customer Success, EMEA

Suraj Mohandas
Global VP, Customer Success

Anjanette Hill-Mendoza
VP, Customer Success

Omid Razavi
Customer Success Executive

Claire Burge
CEO and Founder
This Is Productivity

Tom Tovar

Kristen Hayer
Founder & CEO
The Success League

Omer Gotlieb
Chief Customer Officer

Ariel Utnik
Chief Customer Officer

Nate Richardson
Corporate Operations, Customer Success
xMatters, Inc.

Cyrille M. Saulnier
VP, Customer Success

Sofie Dewyn
Customer Onboarding Manager

Noah Reiter
Sr. Director of Customer Success
Rave Mobile Safety

Maranda Dziekonski
Vice President, Customer Operations

Evan Klein
Founder and President
Satrix Solutions

Jordi Torras
CEO & Founder

Amy Mustoe
VP, Customer Success
Cloud Elements

Boaz Maor
VP, Customer Success
Media Temple

Michael Deutch
VP, Products
Mindjet Corporation

Eric Benhamou
Founder and General Partner
Benhamou Global Ventures

The show and content gets better every year and it’s been a privilege to be part of this.
- Matt Oxley, Co-Founder, Opal Labs


Three best practice tracks no matter where you are on the customer journey:

  • Designing Customer Success for teams just getting started

  • Mastering Customer Success for scaling and growing your practices

  • Aligning Customer Success to optimize it with the rest of your company

View the Customer Success Summit 2017 schedule & directory.

Sponsor This Conference

Email summit@totango.com to secure your sponsorship.


Produced by




The Summit probably saved me countless hours of rejigging my own processes. I’ve also gained a network of people in the same field and we’ve already connected to share notes and best practices.
- Janielle Loken, Customer Success Lead at Statflo


Limited rooms are available for $369/night. Reserve your room during registration.


Don't miss out on this industry-leading conference. Save your spot today!

If you're a startup, just email summit@totango.com for special startup pricing