Successes. Failures. Lessons learned. We improve through the collective Power of Us. Attend the industry-leading Customer Success event for SaaS and subscription businesses.

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“When you see hundreds of people in the building that are all struggling with the same issues as you and solving them in really smart ways, that's motivating.” - Ben Hadden, Shotgun Software

Get Involved in this Year's Summit

Sitting and learning at conferences is standard practice. But have you ever wanted to influence topics? Have more time to chat with fellow peers and bounce ideas off one another? Or visit with a customer success “expert” and get advice? Get involved today!

What topic would you like to learn about most?

Whether it’s full sessions, breakouts, or intimate round tables, submit your idea now.

Highlights from Last Year

“It's great to actually get in a room and have a collaborative experience with a bunch of peers, from different companies, who are all thinking about the same problems.” - Dave Webb, Zendesk

Meet Your Speakers & Discussion Leaders

R “Ray” Wang
Founder and Chairman
Constellation Research

Mikkel Svane
CEO and Chairman
Zendesk

Stephanie Schatz
SVP Sales & Customer Success
Xamarin

Seth Besmertnik
CEO
Conductor

Tien Tzuo
CEO & Co-Founder
Zuora

Hatim Shafique
CCO & SVP TechOps
AppDynamics

Bill Macaitis
CMO
Slack Technologies

Catherine Courage
SVP of Customer Experience
Citrix Systems

Chris Hall
VP of Customer Success
Adobe

Boaz Maor
VP of Customer Success
Mashery (division of Intel)

Bill Lapcevic
VP of Customer Success
New Relic

Guy Nirpaz
CEO & Co-Founder
Totango

Nathan Williams
Head of Customer Success Ops
LinkedIn

Meg Murphy
Chief Marketing Officer
Bigcommerce

Tom Blossom
Director of Support and Services
Crittercism

Whitney Hillyer
Director of Customer Success
Bitly

David Lahey
VP of Customer Success
Jobvite

Sary Stefanki
Director of Customer Success
Zendesk

Eric Reisch
VP of Customer Success
Conductor

Christine Bentsen
Director Client Experience
Innography

Jeff Cann
Sr. Director of Client Experience
Sysomos

Ryan Engley
Director of Customer Success
Unbounce

Jennifer Benson
VP of Client Services
NewsCred

Jamie Wang
Director of Customer Success
Wiser

Kristen Hayer
VP of Customer Success
The Resumator

David Link
Director of Customer Success
Swipely

Cynthia Balusek
Director of Client Experience
Bigcommerce

Jonathan Hicken
Director of Client Operations
User Testing

Omer Gotlieb
Chief Customer Officer
Totango



What You Will Learn

Below are the six key topic categories that we will be covering at the conference. Click on each category to vote on which topics you'd like to learn about this year.

Sponsor this Conference

We have many options for your organization to get involved at Customer Success Summit 2015. View our prospectus or email summit@totango.com for more information.

Some of the People You'll Meet

Julia Sulonen
Customer Success Manager
Influitive

Alexandre Collin
Customer Solutions Engineer
Algolia

Amanda Saunders
Content and Customer Marketing Manager
Totango

Simon Crowther
Director of Operations
i-nexus

Clayton Costa
Customer Success Manager
Elementum SCM Inc.

Bill Lapcevic
VP Customer Success
New relic

Catherine Hillier
Director of Customer Support
Clio

Maria Orologas
Sr. Marketing Manager
Autodesk

Jeffrey Piper
CCO
SpringCM

Nic Bryson
VP Customer Success
Wrike

Oz Merchant
Director of Customer Success
Samanage

Nicholas Sayers
Director of Customer Success and Support
Moz

Christine Broderick
Director Customer Success
Reputation.com

Sunny Harmon
Customer Success Manager
SendGrid

Amy Mustoe
Director of Customer Success
SendGrid

Mark Pecoraro
VP, Customer Success
Appcelerator

Phil Nguyen
customer and community
Bluescape

Charles Coaxum
Sr. CSM
Centrify

Craig Holman
Director of Customer Success
PGi

Michael Craig
Co-founder
Nutrislice, Inc.

Chad Horenfeldt
VP, Customer Success
Influitive

Emilia Brad
Sr Director Global Client Services
Rosetta Stone

Maricar Arca
Customer Success Manager
HP

Rodrigo Stoqui
Customer Success Manager
Samba Tech

Elizabeth Wilkinson
Customer Success Lead
Moz

Scott Schubert
CEO
AMTdirect

Taft Tucker
Chief Customer Officer
AMTdirect

Wendy Pochop
Sr. Manager, Client Success
Ticketfly, Inc.

Brian Crapo
CEO
Nutrislice, Inc.

Sunny Harmon
Customer Success Manager
SendGrid

Ashley Rohweder
Customer Success Associate
SendGrid

Darrel Rader
Director, Customer Success
CloudOne

Ginny Hunter
Company Success
Groopt

Josh Nielson
Manager, Client Success
AtTask

Vik Raman
VP, Strategic Accounts
Switchfly.com

Whitney Metzger
Regional Director, Customer Success
TenMarks Education, LLC

Michael Somody
VP of Customer Success
Incept

Carlene Lopez
Director, Customer Success
Talemetry

Dan Newmark
VP Customer Success
Beckon

Molly Huber
Director of Customer Success
Talemetry

Babak Khademi
Customer Success Manager
Bluescape

Garnet Smith
Sr. Director, Customer Care
PointClickCare

Denise Twum
Manager, Customer Support
Issuu

Phil Lenton
CEO
iPresent

Taylor McKinley
Operating Partner
Mainsail Partners

Lauren Cowher
Service Team Supervisor
WriterAccess

John Reyes
Vice President of Operations
Cloudbilt, Inc.

Vikki Pope
Director of Client Services
Cloudbilt

Derek Pawsey
Team Lead
Shopify

Vanessa Gatihi
Account Manager
Xignite

Matt Welker
Head of Client Care
Shotgun Autodesk

Elizabeth Tobey
Director of Support
Tumblr

Ben Hadden
Product Manager
Autodesk

Christoph Janz
Managing Director
Point Nine Capital

Anne Krieger
Customer Success Manager
Positionly

Brianne Villano
Owner
Customer Essentials

Jarah Banks
Client Success Manager
Quantum Workplace

Kristen Hayer
VP Customer Success
The Resumator

Natalie Macks
Director of Customer Success
The Resumator

Jeremy Gillespie
Email Marketing Manager
The Resumator

Michael Jones
Support Engineer
The Resumator

Oded Ouaknine
Director Customer Success
Duda

Josh Webber
Marketing Coordinator
Totango

“The Customer Success Summit is really showing how important customer success has become. 
It's a fast growing space.” - Stephanie Schatz, Xamarin

Venue

Customer Success Summit will be held in the heart of Union Square at:

Westin St. Francis

335 Powell St
San Francisco, CA 94102

Book your room during registration to receive a special promotional rate of $299/night.